• Speech Analytics: Benefits and its New Importance in Telecommunication Technology

      Speech analytics is the process of analysing recorded speech, such as phone calls, to gather customer information to improve communication and future customer interaction. Speech analytics as a technology has been evolving especially rapidly over the last few years. It gives the ability to structure and analyse previously lost streams of insight-rich data, such as phone conversations. Empowered with this technology, operations can gather incredibly valuable business intelligence to drive call delivery performance improvements. It’s smart in that it automatically identifies focus areas in which customer service or sales teams may need additional call training which then, in turn, improves the call’s successful outcome. Speech analytics, as a process, can isolate buzzwords and phrases used most frequently within a given time period, plus indicate usage is trending up or down. This data is highly useful to call managers to spot changes in consumer behaviour so that action can be taken to improve customer satisfaction.

      Zadarma is a leading global VoIP provider and offers a smart speech analytics feature as part of their incredibly easy to use telecommunications offering. The tool is free as part of the wider PBX phone system bundles, included in the free recognition minutes. Zadarma’s analytics feature allows data access to every internal or external call conversation. The benefits of speech analytics include:

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    • Free CRM with PBX

        Why do you need a CRM system? Well, it’s at least more convenient than keeping your client database in Excel. Why do you need CRM with VoIP? If you have ever interacted offline, you know you cannot do it without telephony (orders, delivery, support etc.).

        But what prevents 80% of companies from trying out a CRM tool? If prices is the matter, we are offering a free CRM system integrated with the phone system and free PBX.

        To anticipate questions about installation difficulty, CRM setup and contact import doesn’t take more than 5 minutes.


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      • Simple and free video conferencing

          Due to a rapid increase in remote work, we have decided to offer video conferencing. Like most of our services, it is free of charge. It is built on a reliable open-source solution, it is mostly based on WebRTC, which allows communicating in the browser by just clicking on a link. Below we’ll tell you more about its features and some of the problems we’ve run into.


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        • Unleashing the Potential of CRM and Virtual Telephony Integration



            Virtual phone systems and CRM need little introduction to anyone active in the business world. A look at a range of recent studies indicates that close to 40% of American businesses make at least partial use of VoIP today. The CRM software market is also growing rapidly with estimates that it will be bringing in an astonishing $80 billion in revenues in five years time. What do these two technologies share in common?
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          • IVR on Webhook



              An online chatbot is a recent trend on the market. But how to interact with the clients that are offline? A significant percentage of people prefer to interact over the phone. And the business needs either a large staff of operators or a voice communication automating solution. We are offering a solution to reduce workload and costs (and will barely affect your developers’ busyness).
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