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The benefits of offering VoIP to your customers under your own brand

Zadarma corporate blogAPIDevelopment of communication systemsCloud servicesVoice user interfaces

The potential of VoIP to your customers is simply phenomenal. Businesses are experiencing the advantages of VoIP’s cost-efficiency and reliability and now you can pass these benefits onto your own customers very easily. Cloud telecommunication is sophisticated and easily integrated. Confidence in this technology is growing fast. There has never been a better time to start talking to your customers about adopting this solution. It will deliver huge business benefits for them and has the potential to increase business income and profitability.

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Total votes 4: ↑4 and ↓0+4
Views508
Comments 0

Speech Analytics: Benefits and its New Importance in Telecommunication Technology

Zadarma corporate blogSales managementCloud services

Speech analytics is the process of analysing recorded speech, such as phone calls, to gather customer information to improve communication and future customer interaction. Speech analytics as a technology has been evolving especially rapidly over the last few years. It gives the ability to structure and analyse previously lost streams of insight-rich data, such as phone conversations. Empowered with this technology, operations can gather incredibly valuable business intelligence to drive call delivery performance improvements. It’s smart in that it automatically identifies focus areas in which customer service or sales teams may need additional call training which then, in turn, improves the call’s successful outcome. Speech analytics, as a process, can isolate buzzwords and phrases used most frequently within a given time period, plus indicate usage is trending up or down. This data is highly useful to call managers to spot changes in consumer behaviour so that action can be taken to improve customer satisfaction.

Zadarma is a leading global VoIP provider and offers a smart speech analytics feature as part of their incredibly easy to use telecommunications offering. The tool is free as part of the wider PBX phone system bundles, included in the free recognition minutes. Zadarma’s analytics feature allows data access to every internal or external call conversation. The benefits of speech analytics include:

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Total votes 3: ↑3 and ↓0+3
Views676
Comments 2

Why everybody hates scrum and how to replace it?

Zadarma corporate blogCRM systemsAgile
It feels like Scrum has been around forever and everybody knows what it is and has interacted with it in one way or another.

Indeed, there were times when everything around scrum was innovative, valuable and efficient: from planning to sprints and so on.

However, recently the number of negative reviews has been escalating.


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Total votes 8: ↑7 and ↓1+6
Views3.2K
Comments 0

Free CRM with PBX

Zadarma corporate blogSaaS / S+SCRM systemsSales managementCloud services
Why do you need a CRM system? Well, it’s at least more convenient than keeping your client database in Excel. Why do you need CRM with VoIP? If you have ever interacted offline, you know you cannot do it without telephony (orders, delivery, support etc.).

But what prevents 80% of companies from trying out a CRM tool? If prices is the matter, we are offering a free CRM system integrated with the phone system and free PBX.

To anticipate questions about installation difficulty, CRM setup and contact import doesn’t take more than 5 minutes.


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Total votes 4: ↑4 and ↓0+4
Views966
Comments 2

Simple and free video conferencing

Zadarma corporate blogDevelopment of communication systemsCloud servicesVideo conferencing
Due to a rapid increase in remote work, we have decided to offer video conferencing. Like most of our services, it is free of charge. It is built on a reliable open-source solution, it is mostly based on WebRTC, which allows communicating in the browser by just clicking on a link. Below we’ll tell you more about its features and some of the problems we’ve run into.


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Total votes 2: ↑2 and ↓0+2
Views1.5K
Comments 5

Unleashing the Potential of CRM and Virtual Telephony Integration

Zadarma corporate blogCRM systemsVoice user interfaces


Virtual phone systems and CRM need little introduction to anyone active in the business world. A look at a range of recent studies indicates that close to 40% of American businesses make at least partial use of VoIP today. The CRM software market is also growing rapidly with estimates that it will be bringing in an astonishing $80 billion in revenues in five years time. What do these two technologies share in common?
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Total votes 2: ↑2 and ↓0+2
Views550
Comments 2

IVR on Webhook

Zadarma corporate blogPHPAPI


An online chatbot is a recent trend on the market. But how to interact with the clients that are offline? A significant percentage of people prefer to interact over the phone. And the business needs either a large staff of operators or a voice communication automating solution. We are offering a solution to reduce workload and costs (and will barely affect your developers’ busyness).
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Total votes 14: ↑14 and ↓0+14
Views709
Comments 0