Management

A completely routine tech support ticket has uncovered unexpected bans of IP addresses of Protonmail — a very useful service for people valuing their Internet freedoms — in several regions of Russia. I seriously didn’t want to sensationalize the headline, but the story is so strange and inexplicable I couldn’t resist.

TL;DR

Disclaimer: the situation is still developing. There might not be anything malicious, but most likely there is. I will update the post once new information comes through.

MTS and Rostelecom — two of the biggest Russian ISPs — started to block traffic to SMTP servers of the encrypted email service Protonmail according to an FSB request, with no regard for the official government registry of restricted websites. It seems like it’s been happening for a while, but no one paid special attention to it. Until now.

All involved parties have received relevant requests for information which they’re obligated to reply.

UPD: MTS has provided a scan of the FSB letter, which is the basis for restricting the access. Justification: the ongoing Universiade in Krasnoyarsk and “phone terrorism”. It’s supposed to prevent ProtonMail emails from going to emergency addresses of security services and schools.

UPD: Protonmail was surprised by “these strange Russians” and their methods for battling fraud abuse, as well as suggested a more effective way to do it — via abuse mailbox.

UPD: FSB’s justification doesn’t appear to be true: the bans broke ProtonMail’s incoming mail, rather than outgoing.

UPD: Protonmail shrugged and changed the IP addresses of their MXs taking them out of the blocking after that particular FSB letter. What will happen next is open ended question.

UPD: Apparently, such letter was not the only one and there is still a set of IP addresses of VOIP-services which are blocked without appropriate records in the official registry of restricted websites.

While video-based learning continues to rank high in the latest trends, there are a few points that are regularly overlooked in the production of learning videos, with a focus on user experience (UX) and user interaction 

People really enjoy watching videos. According to a survey conducted among consumers worldwide, respondents watched an average of 19 hours of online video content per week in 2022. And nearly half of all internet users watch online videos at least once a week.

At the beginning of the year 2021, Qrator Labs is celebrating its 10 year anniversary. On January 19 our company marks the official passing of a formal 10 years longevity mark, entering its second decade of existence. 

Everything started a little bit earlier - when at the age of 10 Alex saw the Robotron K 1820 - in 2008, when Alexander Lyamin - the founder and CEO of Qrator Labs, approached the Moscow State University superiors, where he worked as a NOC engineer at the time, with an idea of a DDoS-attack mitigation research project. The MSU's network was one of the largest in the country and, as we know now, it was the best place to hatch a future technology.

That time MSU administration agreed, and Mr Lyamin took his own hardware to the university, simultaneously gathering a team. In two years, by summer 2010, the project turned out to be that successful. It courted the DDoS attack of a bandwidth exceeding the MSU's upstream bandwidth capability. And on June 22 MSU superiors gave Mr Lyamin a choice - to shut down or find money to incorporate.

Alexander Lyamin chose to incorporate with his own means, which effectively meant that the needed infrastructure must be built from scratch. The initial design should be distributed instead of concentrated within one network, which resources were not enough for this specific task. And by September 1, 2010, those first server sites were ready and running.

The Challenge of Mandatory Learning
Once we had several mandatory learning courses designed to be passed successfully by all employees. Still, many of them struggled to do so. Reminder emails to all participants could not solve the issue. And that is when my team was summoned to develop a thorough plan to reduce the number of overdue courses to a minimum. Of course, we were asked to develop something fun and engaging.

Uncovering the Root Problems
While working on the project, we managed to uncover several problems with course assignments, including the fact that they were not offered just in time, there were too many of them, and all of them had different due dates, which made it impossible to remember when to complete them. Additionally, we found that the content itself was often dry and unengaging, further contributing to the lack of motivation among employees. Finally, we came up with a system of notifications that included clear explanatory reminder emails, an escalation system, and a redesign of the course content to make it more interactive and relevant to employees' daily work. The result was almost no overdue courses after system integration.

The Myth of Mandatory Fun
So the case first seemed to be about motivation and engagement, but it is actually about smart course design that allows people to worry about work tasks instead of worrying about course assignments. It's also about creating content that resonates with the learners and helps them see the value in the training.

People are resorting to blockchain for all kinds of reasons these days. Ever since I started doing smart contract security audits in mid-2017, I’ve seen it all. A special category of cases is ‘blockchain use’ that seems logical and beneficial, but actually contains a problem that then spreads from one startup to another. I am going to give some examples of such problems and ineffective solutions so that you (developer/customer/investor) know what to do when somebody offers you to use blockchain this way.

Disclaimers

• The described use cases and problems occur at the initial stage. I am not saying these problems are impossible to solve. However, it is important to understand which solutions system creators offer for particular problems.
• Even though the term ‘blockchain use’ looks strange and I am not sure that blockchain can be used for anything other than money (Bitcoin), I am going to use it without quotes.

1. Supply chain management

Let’s say you ordered some goods, and a carrier guarantees to maintain certain transportation conditions, such as keeping your goods cold. A proposed solution is to install a sensor in a truck that will monitor fridge temperature and regularly transmit the data to the blockchain. This way, you can make sure that the promised conditions are met along the entire route.

1. Introduction