Интеграция OTRS v4 с Active Directory. Настройка сквозной (Single Sign On) аутентификации

# insert your own config settings "here"               #
#
#-------------------LDAP-----------------#

$Self->{'DefaultCharset'} = 'utf-8';

# задействуем LDAP аутентификацию для бэкэнд агентов
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = '10.0.0.11';
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=test, dc= testdomain,dc=ru';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

# проверка, присутствует ли пользователь в группе, если да, то доступ в OTRS разрешен
$Self->{'AuthModule::LDAP::GroupDN'} = 'cn=OTRSagents,cn=Users,dc=test,dc=testdomain,dc=ru';
$Self->{'AuthModule::LDAP::AccessAttr'} = 'member';

$Self->{'AuthModule::LDAP::UserAttr'} = 'DN';
$Self->{'AuthModule::LDAP::SearchUserDN'} = 'helpdesk@test.testdomain.ru';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'Qwerty123';

$Self->{'AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
sscope => 'sub'
},

# Agent data sync against LDAP
$Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
$Self->{'AuthSyncModule::LDAP::Host'} = '10.0.0.11';
$Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=test, dc=testdomain,dc=ru';
$Self->{'AuthSyncModule::LDAP::UID'} = 'sAMAccountName';

$Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'helpdesk@test.testdomain.ru';
$Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'Qwerty123';
$Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
	UserFirstname => 'givenName',
	UserLastname => 'sn',
	UserEmail => 'mail',
};

$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
'users',
];
#
#
# Authenticate customer users against an LDAP backend  #
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; #LDAP
$Self->{'Customer::AuthModule::LDAP::Host'} ='10.0.0.11';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=test, dc=testdomain,dc=ru';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'helpdesk@test.testdomain.ru';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'Qwerty123';

$Self->{CustomerUser} = {
	Module => 'Kernel::System::CustomerUser::LDAP',
	Params => {
	Host => '10.0.0.11',
	BaseDN => 'dc=test, dc=testdomain,dc=ru',
	SSCOPE => 'sub',
	UserDN => 'helpdesk@ test.testdomain.ru',
	UserPw => 'Qwerty123',
	AlwaysFilter => '(&(samAccountType=805306368)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))',
	SourceCharset => 'utf-8',
	DestCharset => 'utf-8',
},

      ReadOnly => 1,
      CustomerKey => 'sAMAccountName',
      CustomerID => 'mail',
      CustomerUserListFields => ['givenname', 'sn', 'mail'],
      CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
      CustomerUserSearchFields => ['displayName','sAMAccountName','givenName', 'sn', 'mail','description'],
      CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
      CustomerUserSearchPrefix => '',
      CustomerUserSearchSuffix => '*',
      CustomerUserSearchListLimit => 10000,
      CustomerUserPostMasterSearchFields => ['displayName','sAMAccountName','givenName','sn','mail','description'],
      CustomerUserNameFields => ['givenname', 'sn'],
#     CustomerUserExcludePrimaryCustomerID => 0,
      CacheTTL => 120,
      Map => [
#         [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
         [ 'UserFirstname', 'Firstname', 'givenName', 1, 1, 'var' ],
         [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
         [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
         [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
         [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
         ],
};
#--------------------------------------------

[logging]
 	default = c:/otrs/var/log/krb5libs.log
 	kdc = c:/otrs/var/log/krb5kdc.log
 	admin_server = c:/otrs/var/log/kadmind.log
[libdefaults]
debug=true
default_keytab_file = c:/Apache2/conf/apache.keytab  
	default_realm = TEST.TESTDOMAIN.RU
dns_lookup_kdc = false
krb4_config = /etc/krb.conf
krb4_realms = /etc/krb.realms
kdc_timesync = 1
ccache_type = 4
forwardable = true
proxiable = true

[realms]
TEST.TESTDOMAIN.RU =   {
kdc = TESTDC1.test.testdomain.ru
admin_server = TESTDC1.test.testdomain.ru
default_domain = test.testdomain.ru
}

[domain_realm]
	.test.testdomain.ru = TEST.TESTDOMAIN.RU
	test.testdomain.ru = TEST.TESTDOMAIN.RU

[login]
krb4_convert = true
krb4_get_tickets = false

[appdefaults]
pam = {
debug = false
ticket_lifetime = 36000
renew_lifetime = 36000
forwardable = true
krb4_convert = false
 	}

# загружаем модуль керберос
LoadModule auth_kerb_module modules/mod_auth_kerb.so

<Directory "c:/otrs/bin/cgi-bin/">  # в данном примере OTRS установлен в папку c:/otrs
   AllowOverride None
   AuthType Kerberos
   AuthName "OTRS Kerberos Authentification"
# указываем путь до keytab-файла
   Krb5Keytab c:/Apache2/conf/apache.keytab  
   KrbAuthRealms TEST.TESTDOMAIN.RU
   KrbMethodNegotiate on
   KrbSaveCredentials  off
   Require valid-user
   Options +ExecCGI -Includes
   Order allow,deny
   Allow from all
</Directory>

# аутентификация + авторизация LDAP
#+ single sign on 

# -------для агентов ---------
#	$Self->{'AuthModule'} = 'Kernel::System::Auth::HTTPBasicAuth';
#	$Self->{'AuthModule::HTTPBasicAuth::ReplaceRegExp'} = '@TEST.TESTDOMAIN.RU'; 

# ------для пользователей ---------
	$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::HTTPBasicAuth';
	$Self->{'Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp'} ='@ EST.TESTDOMAIN.RU';

	$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => '10.0.0.11',
BaseDN => 'dc=test, dc=testdomain,dc=ru',
SSCOPE => 'sub',
UserDN => 'helpdesk@test.testdomain.ru',
UserPw => 'Qwerty123',
		SourceCharset => 'utf-8',
		DestCharset => 'utf-8',
},
CustomerKey => 'sAMAccountName',
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
],
};