Мне пришло автоматическое письмо об активации VPS на другой площадке (Босния и Герцеговина). Причём якобы "by my request", хотя я ничего не запрашивал, и никаких писем от них по поводу инцидента не было. В ЛК биллинга опубликовано сообщение:
Hello.
Unfortunately, the infrastructure in the Netherlands was completely lost after a technical incident and cannot be restored. A team of technical specialists tried to do everything possible to ensure the stability of the servers, however, the attempts were unsuccessful.
At the moment, specialists are continuing to rebuild the internal infrastructure, as the Netherlands was one of the main landing points.
We understand how important it is to ensure the uninterrupted operation of your projects. As a quick solution to the unavailability of servers in the Netherlands, we have created a new service for you with a similar tariff in another location, which is not inferior in technical characteristics to the Netherlands. Additionally, we have added an expiration date to the new service to compensate for the incident.
We hope for your understanding, our team is going through quite difficult times right now, all support staff have been called in for additional shifts to stabilize their work as soon as possible.
Additionally, we would like to clarify that there is also a temporary restriction on ordering services in such countries as:
— Armenia,
— Serbia,
— Kazakhstan,
— Finland,
— Netherlands,
— Germany,
— Austria,
— Denmark.
We ask you to refrain from contacting the support service unnecessarily, create only in case of unavailability of services or other urgent issues. Duplicate tickets will not be considered. In case of repeated spam, employees may limit your ability to create requests. Thanks for understanding.
Мне пришло автоматическое письмо об активации VPS на другой площадке (Босния и Герцеговина). Причём якобы "by my request", хотя я ничего не запрашивал, и никаких писем от них по поводу инцидента не было. В ЛК биллинга опубликовано сообщение:
Hello.
Unfortunately, the infrastructure in the Netherlands was completely lost after a technical incident and cannot be restored. A team of technical specialists tried to do everything possible to ensure the stability of the servers, however, the attempts were unsuccessful.
At the moment, specialists are continuing to rebuild the internal infrastructure, as the Netherlands was one of the main landing points.
We understand how important it is to ensure the uninterrupted operation of your projects. As a quick solution to the unavailability of servers in the Netherlands, we have created a new service for you with a similar tariff in another location, which is not inferior in technical characteristics to the Netherlands. Additionally, we have added an expiration date to the new service to compensate for the incident.
We hope for your understanding, our team is going through quite difficult times right now, all support staff have been called in for additional shifts to stabilize their work as soon as possible.
Additionally, we would like to clarify that there is also a temporary restriction on ordering services in such countries as:
— Armenia,
— Serbia,
— Kazakhstan,
— Finland,
— Netherlands,
— Germany,
— Austria,
— Denmark.
We ask you to refrain from contacting the support service unnecessarily, create only in case of unavailability of services or other urgent issues. Duplicate tickets will not be considered. In case of repeated spam, employees may limit your ability to create requests. Thanks for understanding.
with respect, THE.Hosting team