IT career

Testers and developers are the driving force of any IT enterprise. Their work directly influences the quality of the final product. Pavel Petrov, our Lead tester-engineer of the risk detection monitoring service for corporate clients, shares his insights on building a productive relationship between two different IT camps.

There is a myriad of articles about where to find remote jobs, particularly in tech. Some of them are outdated and most of them don't provide detailed reviews. So that's why I decided to do my own research. I did a basic search by "React" skill (where possible) and expected to see mostly "Frontend Developer" vacancies.

From outsourcing to product: a QA engineer’s honest journey to better releases, healthier work culture & real impact on the product.

In our last article we covered the anatomy of a presale meeting gone wrong. In that article we posed some questions for everyone to think about. What exactly does an American company wanting to hire a Russian custom software development company, feel about this Russian company? What are they afraid of? What are their concerns?

In the end we came up with five concerns.

1. Is the company a fly by night company, is the company a one-day company?

2. Will they be professional in supporting or developing the software that they've sold to us?

3. Will they have proper data security?

And now the two new ones that are because of the mess the world is in now...

4. Will they be able to complete the project on time? This includes proper internet access an infrastructure to support IT.

5. Where is your team located? Are you still located in Russia?

Now we're going to look at the last 2, number four and five.
However let's look at number 5 first.

Many IT companies today if they want to work with the United States or even Europe they must not have their developers located inside of Russia. Matter of fact it goes so far that if a developer is located in Russia and they're using a VPN and somehow the VPN is breached the credentials are canceled for that developer to work on the project.

It's for this reason that Russian IT companies are opening offices around the world. Let's look at Armenia as an example.

Wait a minute I have to go back for a second...... We must discuss how countries look to America Canada and Western Europe. I basically give them a score based on questions that are brought up in the mind of the American company or European company.

Russian speaking IT presales and passing interviews to the West

I'm Paul Karol an American and I've been living in Russia and working internationally with businesses for the last 10 years. My first client was a Gazprom high level director and we worked on international communication and connections with the West and China.

I am the keynote speaker in many events and also give companywide training for companies that interact with other countries. I have been working deeply with The IT community of Russia for 6 years. My job is to make them pass their project interviews. Also I work with the presales and make sure that the company gets the projects that they want.

I'm the expert on Russia, Chinese and the  Western cultural relations.

First: if your company is just beginning to approach the Western market including America you want to have success in the beginning. If you're successful at passing the first few presale meetings or project interviews your reputation will be established. If you fail a few interviews or presales then you start to develop a reputation.

This is one of the most important articles I’ve written. 

In this article, I’m going to dive deep into one of the largest differences between Russia and America pertaining to sales and marketing. 

1. You must use your name. 

2. You must have a personal approach. 

3. You must show that you are involved. 

4. You must show that you care about the needs and desires of the client. 

Recently, I was faced with an interesting problem. I was asked to call clients without making it personal. 

So let’s go back to when I was in America, living and working as a sales person. The company I work for, was very large, and had multiple branches around the Washington DC area. They had offices in three states. 

They put me through a sales training course. 

The biggest “take away” from the course….. 

You’re not selling the product/ 

you’re selling yourself. 

It's important to use your charisma and your genuine caring for the customer to win them over. Once they understand that you're actually trying to help them, then they will seriously consider the item you are telling them about. 

I also want to say, very clearly, that it's not a prideful approach. It should be a professional approach. You're responsible to tell the customer/ the client all the benefits of the item and how this item will help their business.

Everything above pertains to sales in America. So if you are approaching America as a sales manager this is how you should craft your approach. 

Now I've spoken to my colleague,

Kristina Pashnina and we have agreed upon some stark differences to the Russian sales climate. Here she will begin to tell you how the Russians see sales. 

My last article stirred up some definite comments and even questions about different things in business. I’m going to keep giving you as much information as I can so that you can continue to do business as IT professionals outside of Russia with other countries. 

How do you design a website that will be viewed in the west and appreciated by the people there?

What are the most important elements

for, America and other western markets?

My name is Paul Karol and I work connecting Russian IT with their customers in the United States. Please find on Hbar my previous article for a complete explanation of my credentials.

Today we're going to look at a presale meeting that was not successful and we will explain exactly how the Russian company lost this business. Please take a look at this photograph.

Going into this presale meeting the client (large American chain store) had worked with the software for a little more than a month and we're pretty happy with the result. From all indications they were going to buy the software this day. The sales manager had a good relationship with the American managers of the company. There was lots of buying sign that was known to the Russian company prior to this presale meeting. Suffice to say that they believe that they would have an easy sale today.

There was some very specific things that the Russians did that cost them this business.

We will be using this as a case study and we will discuss exactly everything that they did as a mistake and how to not do these same mistakes for your company.

First we must do some brain work. A thought experiment, if you will. What do you believe are the concerns of an American company doing business with Russian IT developers today. The current situation between the countries does make it more difficult but the same exact concerns are still there from before maybe slightly more amplified and there may be one more concern that wasn't there prior to the difficulties in Ukraine.

I just started to learn Game Development, and decided to run write my personal blog about it. So there you can find information(resources, blogs, courses, books) that i've gathered and my personal problems with learning)

I wonder why IT developer interviews are so strange most of the time. It feels as if the people are looking for computer science teachers, not engineers. All those theoretical questions that have no relation to the working reality. It is strange to be looking for eloquent teachers, who can perfectly explain any term or pattern, and then ask them to do the actual work. Maybe it is the imprint from the years spent in university when the teachers looked like all-knowing gods and seemed to solve any issue in your life. May be, may not. Anyway, these teachers stay in unis and don't do the work.

You know, what would be my universal answer to all interview questions? “I have no idea how and why it works, but I can use it, and I can use it for good”. This is the reality. Actually, no one knows exactly these hows and whys. What is a computer? What is electricity? What is an electron? No one knows for sure. But it works and we use it.

Imagine a famous author, like Stephen King, asked a question about the difference between deus ex machina and Mary Sue. Would his answer change the quality of his books? He may or he may not know all those scientific literature terms, but he can use the language and use it for good.

Every time I turn on my computer it is a wonder. I have no idea what is going on, but it awakes, it becomes alive, and I can communicate with it in its own sublime and subtle language.

Have you ever realised that all these electronic devices are monsters, Frankenstein's monsters? Some pieces of dead matter were put together, and then, with some electricity involved, it suddenly awoke. “It's alive!”. Had Frankenstein any idea why it turned alive? Of course not, or why he was so surprised? Every developer experiences this feeling almost every day. “It's working!”

Nothing and nobody will escape oblivion. Whatever you may say, the history of mankind is a history of automation and the subsequent evolution of workers. This happened both during the first industrial revolution and during the second. The same thing happened with digital revolution. Now machine learning and artificial intelligence are being implemented everywhere. What is the future of software testing?