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Top 10 Chat, Audio & Video Calling API & SDK Providers for Enterprise Business

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The Worlds Leading Real-time Messaging, Audio & Video Chat Solutions That Made Biggest Impact In 2019


With the growing trend of digitalization, most enterprises have transformed their communication methodology from mainstream to digital. In order to keep up with competitors, companies regularly upgrade their services, specially the way they relay information to their customers as well as their employees. Today, seamless real-time networking plays a critical role in engaging with individuals and enterprises, and the best way to implement such a feat is onboarding a Real-Time Chat, Voice & Video Calling SDK/API providers.

What are SDKs and APIs?

In essence, a Software Development Kit, or SDK, is a kit that contains the tools and instructions that allow developers to create applications. An application in itself can have all the functionality required to perform the intended tasks, but in order for it to be scalable, it needs to interact with other applications as well. This is where APIs enter.

An Application Programming Interface, or API, is an essential part of a SDK. It acts as a translator i.e. allows an application to sync and interact with other applications irrespective of the languages used to create them.

Need For Chat, Audio/Video SDK and API

Every company needs a personalised instant messaging channel to broadcast information efficiently. It helps bridge the communication gap, providing a fluid networking experience, specially in large-scale organizations. Embedding a real-time Messaging, Voice/Video Calling API& SDK in your enterprise organization’s networking infrastructure will not only improve internal communication, but also help in communicating with clients, leads or any external organisation or individual interested in your products or services.

Chat Platform SDK and API Features

There are several features that distinguish a good Chat SDK from a great one. The best Chat SDKs for Android and iOS will have certain features which will set them apart in the market.

  1. Multiple Messaging Formats — Text, Voice and Video
  2. Push Notifications
  3. Private and Group Chats
  4. Flexibility And Scalability

Depending on these factors, some of the best messaging API providers for Android, iOS and Web Apps have been listed below:

List of Top 10 Real Time Chat, Voice & Video Calling API & SDK Providers for Web, iOS & Android Apps

1. MirrorFly — (USA & India)

A Complete Messaging, Video & Voice Calling Solution

MirrorFly is a versatile Messaging, Audio/Video Calling API & SDK Provider for both large-scale as well as small-scale enterprises. Considered to be a prime product in the market, Mirrorfly is highly customizable and compatible with Android, iOS and Web Applications. They have an absolute chat-app solution that provides a design-enriched UI/UX, an intuitive build and a plethora of other features making personalized communication a cake walk. It is embedded with WebRTC that enables HD quality video interaction and a powerful VoIP that gives a dynamic voice experience.

MirrorFly Chat Platforms Highlight Features are Include:

  • 100% Customizable Solution
  • Data Channel
  • Screen Sharing
  • Video Conferencing
  • Interactive Live Broadcasting
  • Push to Talk (walkie Talkie)
  • Voip Calling (Data Calling)
  • SIP Calling (App to Phone)

2. Contus Fly — (India & USA)

Real-Time Chat, Video & Audio Calling SDK & API

Second to Mirrorfly, Contus Fly is a prime chat SDK provider for Fortune 500 companies. It gives you full access to the source code, enabling 100% customizability and adaptation for your business needs. It’s infinite cloud infrastructure promotes adaptive scalability and can seamlessly integrate with any platform. All this is possible because Contus Fly uses XMPP Protocol which is appropriate for real-time applications. Its cross-platform functionality and multiple monetization techniques make Contus Fly one of the best chat API for Android, iOS and Web Applications.

Contus Fly Chat SDK Highlight Features are Include:

  • Message Broadcast
  • Screen Sharing
  • Cross-platform Messaging
  • Conference Calling
  • Live Broadcasting
  • End to End Encryption
  • Channel
  • Push Notifications

3. SendBird — (USA)

Leading Chat API & Messaging SDK

Founded in 2013, SendBird has grown exponentially with its full-featured messenger and chat SDK. It has an end-to-end AES256 encryption module for sharing sensitive data along with a user-centric UI/UX design. Other features include an in-built Chatbot for user assistance and a highly intuitive customer support interface, making it one of the best chat APIs for your website. Be it for intra-networking or customer support, SendBird can cater to multiple industries like E-commerce, healthcare, gaming, etc.

Sendbird Messaging API & SDK Highlight Features are Include:

  • Push Notifications
  • Typing Indicators
  • Send & Receive Structured Media
  • Auto-Thumbnail Generation
  • Read Receipts
  • User-to-User Blocking
  • Cross-Platform Sync
  • Chat Analytics

4. Applozic — (India)

Best Chat SDK & Messaging API for In-app Communication

Applozic is another powerful chat API for mobile apps and web apps providing solutions for healthcare, broadcasting and e-commerce niches. With an integrated Chat Bot and chat-based support, Applozic takes customer service to the next level. While it doesn’t have an in-built VoIP feature or WebRTC, it does allow integration with similar tools that facilitate said features. They pride themselves in their front-end and back-end infrastructure, allowing for a seamless and intuitive chat experience.

Applozic In-app Messaging SDKs Highlight Features are Include:

  • Multiparty Chat
  • Push Notifications
  • Real-time Components
  • Location and Media Sharing
  • Internationalization
  • Chat History
  • Integrations

5. Sinch — (Sweden)

Award-winning SMS & Messaging APIs

Sinch provides an instant messaging SDK and chat API for Android, iOS and Web Applications that supports VoIP, SIP and PSTN, giving their clients complete freedom to touch base with customers on any platform. Their WhatsApp-enabled messaging API enables them to scale on an already widely used platform, increasing reach and improving ROI.

Sinch Messaging SMS, MMS & RCS SDKs Highlight Features are Include:
  • SMS Messaging
  • RCS Messaging
  • Personalized Messaging
  • Voice Calling
  • Verification
  • Signaling Firewall

6. Apphitect IM — (UAE)

Custom Chat, Voice and Audio Calling Platform

With built-in real-time instant messaging characteristics, Apphitect’s API is one of the best chat APIs for iOS and Android. It has a rich and customizable UI/UX along with an unlimited cloud storage facility. It also permits third-party integrations which can help you scale upon the existing architecture. Apphitect’s multi-faceted, flexible and scalable features make it one of the best chat SDKs for iOS, Web and Android applications.

Apphitect IM, Video & Audio Calling APIs Highlight Features are Include:

  • Enterprise Communication SDK
  • In-App messaging
  • Group Chat
  • Push notifications
  • Multimedia Sharing
  • Easy Screen Sharing
  • Live Broadcasting API
  • Video Conferencing API

7. Mesibo — (India)

High-end Chat App Technology & Messaging APIs & SDKs

Mesibo is a carrier-grade platform which enables real-time messaging, voice and video calling through its impeccable chat API and messaging SDK. It is compatible with Android, iOS and Web Applications while having the ability to support multiple languages. Apart from having immense scalability potential and end-to-end encryption, it also provides real-time analytics and a flexible and user-friendly UI/UX design.

Mesibo Real-time Messaging SDKs Highlight Features are Include:
  • One-on-one messaging
  • High Quality Video and Voice calls
  • Push Notifications
  • White-label solution
  • Group Messaging
  • Security Encryption

8. CometChat — (Colorado)

Top Chat SDK & API for In-app Messaging

Providing scalable in-app messaging, voice and video calling with cross-platform compatibility (iOS, Android and Web), CometChat is a chat SDK/API provider for medium to large-scale organisations. It has WebRTC-enabled HD voice and video calling capabilities in a custom UI centered to the needs of the enterprise. They also have a preset “Sandbox” package meant for individuals and small-scale companies which is free of cost but comes with limited features.

CometChat Video & Audio Calling APIs Highlight Features are Include:

  • One-on-One text chat
  • Group chat
  • Voice calling
  • Voice conference
  • Video calling
  • Video conference

9. Smooch — (Canada)

Embeded Chat SDks for iOS, Android & Web

An omnichannel messaging platform, Smooch believes in enabling a more “human” customer experience. Their unified API can connect your business to all messaging mediums already available in the world so your customers feel comfortable. Integratable mediums include WhatsApp, Facebook Messenger, Twitter, Viber, Telegram and many more universally used communication platforms. They also provide custom UI designs according to the organisation’s needs and requirements, providing an all-round user-centric experience.

CometChat Chat Application APIs Highlight Features are Include:

  • Native SDKs
  • Real-time push notifications
  • Roles and identities
  • Message storage
  • Media support
  • Rich chat interactions

10. ChatCamp — (USA)

Leading Chat SDK & API for Mobile Apps & Websites

ChatCamp provides reliable, scalable and secure messaging APIs for Android, iOS and Web apps. Their User Moderation feature allows seamless text, audio and video conferences, whether it’s an Open Channel or a Group Channel. Their notification engine can even send messages to offline participants via Email or Mobile Push Notifications. It is ideal for an E-commerce marketplace industry where conversations between the buyer and the seller are immense and essential.

CometChat Messaging Application APIs Highlight Features are Include:

  • Group Channels
  • Online Presence
  • Profanity Control
  • Push Notifications
  • Chat Archiving
  • Rich Text Messagin

Different types of Communication Software you should Know.

The Diverse users and their different needs in communication software, results in zeroing down based on the primary purpose. Here are the three most crucial ones.

1. The Real Time Chat

Most accessible and Chat Solutions for websites, this type of software allows businesses to provide the best customer experience with chatbots or live agents via chat. Predominantly supports the sales and customer management industry. RumbleTalk, Forumbee are few examples of this type.

2. The Web Conferencing and Video Software

The remote workforce, multi-location business, global client base with remote settings use Web Conferencing and Video Software. Connecting Instantly, Setting up a meeting in less than minutes can help you in generating business. The advanced features like screen-sharing and live document transfer, are supported. GoToMeeting, GoogleMeet are few examples of this type.

3. The Call Center Softwares

This is best suitable for call centres, BPO, and companies involving people, resources operating from multiple locations. However, this type should support Voice over Internet Protocol (VoIP) and Private Branch Exchange (PBX).TalkDesk and Aircall are few examples of this type.

Salient Features to Consider When you Pick a Communication Software

The Core is to enable communication, with hundreds of players in the market, providing multiple solutions in the same category, it is confusing to pick one. The most important checklist you must run through while considering to pick a communication software for business is listed below.

  1. Pricing: There are plenty of players who offer free and paid software. If you are a small business, better prefer a scalable solution with a free plan and upgrade later.
  2. Features: Every team communication software comes with unique features like web conferencing, live chat, multimedia sharing and more. To make sure you pick the right one for your business, stick to your basic needs and try to filter & match the software with them.
  3. Security: Avoid data theft, potential leak of confidential business information, and permission access are factors you need to consider. Also, analyse the security compliance and encryption management and backup storage of the software before finalizing on one.
  4. Integration: It is obvious that if you are looking for communication software for business, you already have an existing infrastructure like CRM, HelpDesk. Check for the third-party integrations of the chosen product.
  5. Support: The most important factor, List down what type of support they offer, for how long they offer? and Is there any paid support during upgrading, technical assistance and bill disputes, if any arises. To know the exact support type a vendor offers better read the recent reviews by product users.

Wrapping Note

Adoption of unified solutions in the various sectors across the world is the ongoing trend. As a Business Owner or stakeholder what you must do is think about the possibilities of implementing a communication software into your business and extract the benefits out of it. «Grow your business X level by virtually operating it with collaboration tools and using a cost-effective communication system.»
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