This is a second article out of a series «Citymobil — a manual for improving availability amid business growth for startups». You can read the first part here. Let’s continue to talk about the way we managed to improve the availability of Citymobil services. In the first article, we learned how to count the lost trips. Ok, we are counting them. What now? Now that we are equipped with an understandable tool to measure the lost trips, we can move to the most interesting part — how do we decrease losses? Without slowing down our current growth! Since it seemed to us that the lion’s share of technical problems causing the trips loss had something to do with the backend, we decided to turn our attention to the backend development process first. Jumping ahead of myself, I’m going to say that we were right — the backend became the main site of the battle for the lost trips.
