IT Infrastructure *

Training is one of the most essential factors for growth, evolution and effective collaboration for any UX design team. Design is an ever-changing industry, and there is always something new to learn even for the most experienced professionals. The reality is, not all companies take training seriously, whether the reason is a low budget, lack of time or just not realising its necessity. Meanwhile, investing in training not only boosts the quality of work, but also helps find ways to find easier solutions, work faster and optimize the whole process. Let’s discuss some tips that might help you provide effective and fruitful training for your design team without spending extra budget or wasting time on some questionable training methods. 

It’s Never Too Late: My Start into DevOps

Summary

Learn about the challenges, growth, and lessons gained — from juggling work, studies, and a pet project to achieving a dream.

In recent years, discussions about the environmental impact of information and communication technologies (ICTs) have largely revolved around hardware — data centers, electronic waste, and energy consumption. However, an equally important factor has been overlooked: the software development methodologies themselves.

When I read the UNCTAD “Digital Economy Report 2024”, I was struck by the complete absence of any mention of how programming methodologies impact sustainability. There was no discussion of whether developers use algorithm-centric or code-centric methodologies when creating software, nor how these choices affect the environment.

This realization led me to introduce the concept of Eco-Methodological Sustainability — a new approach that highlights the role of structured software development methodologies in shaping an environmentally sustainable future for the digital economy.

The photograph accompanying this article captures a moment I once witnessed on a beach in Silicon Valley, California. The endless waves of the Pacific Ocean stretch into the distance, fading and dissolving into the sand. All three states of matter are present here: the solid, unmoving sand; the liquid, flowing water; and the wind — invisible yet tangible chaos of air. This landscape seems to symbolize the transitions and boundaries between order and freedom, between stability and change.

This very scene inspired me to reflect on how DAOs, Decentralized Autonomous Organizations, transform into a "third state" for communities. They combine the chaotic freedom of scattered individuals and the structured order of centralized organizations, creating something new — fluid and adaptive.

Today, a significant portion of all content on the Internet is distributed with the use of CDNs (Content Delivery Networks). At the same time, there is no research on how various censors extend their influence on such networks. Scientists from the University of Massachusetts analyzed possible methods of blocking CDN content using the example of the practices of the Chinese authorities, and also developed a tool to bypass such blocks.

We (specialists from proxy service) have prepared an overview material with the main conclusions and results of this experiment (translate of this material).

In the world of IT services, the idea that operations must run 24/7 is often taken for granted. However, for business-to-business (B2B) services, this assumption needs to be rethought. By reconsidering the need for around-the-clock processing services, companies can achieve significant benefits in efficiency, security, and sustainability.

Governments in many countries restrict citizens' access to information and services on the Internet in one way or another. Combating such censorship is an important and difficult task. Usually simple solutions cannot boast about high reliability or long-term efficiency. More complex methods of overcoming blocks have disadvantages in terms of usability, low performance, or they do not allow you to maintain the quality of Internet use at the proper level.

A group of American scientists from the University of Illinois has developed a new method of overcoming blocks, which is based on the use of proxy technology, as well as segmenting users by trust level to effectively identify agents working for censors. We present you with the main theses of this work.

Description of the approach

Scientists have developed the Salmon tool, a system of proxy servers operated by volunteers from countries without restrictions on Internet use. In order to protect these servers from blocking by censors, the system uses a special algorithm for assigning a level of trust to users.

The method involves exposing potential censor agents that pose as ordinary users in order to find out the IP address of the proxy server and block it. In addition, countering Sybil attacks is carried out through the requirements to provide a link to a valid social network account when registering in the system or to receive a recommendation from a user with a high level of trust.

How it works

It is assumed that the censor is a state–controlled body that has the ability to take control of any router within the country. It is also assumed that the task of the censor is to block access to certain resources, and not to identify users for further arrests. The system cannot prevent such a course of events in any way – the state has plenty of opportunities to find out what services citizens use. One of them is the use of honeypot servers to intercept communications.

It is also assumed that the state has significant resources, including human ones. The censor can solve tasks that require hundreds and thousands of full-time employees.

A few more basic theses:

IP address masking may be required for various tasks – from accessing blocked content to bypassing anti-bot systems of search engines and other online resources. We found an interesting post about how this technology can be used to solve corporate objectives.

There are several options of implementing a proxy:

Lose Your Sale) How to lose an IT project sale. 

My name is Paul Karol and I work as a director in a Russian IT company that mostly sells their products into the American Market. What we will discuss today was so costly for that company that I want to share this knowledge so that it doesn't happen to other Russian IT companies. 

Case Study

Today I want to tell you about a sale that almost was. I was Consulting for this one company and they were involved in selling software to the United States. This one particular client was in contact with the sales manager for 2 months.

Now this sales manager was very good at their job and they had a lot of charisma on the phone and in the text messages. However they specifically did not know something that cost them a large contract. 

1. In Russia it's respectful not to talk about your personal life because you feel that you're wasting someone's time if you do not know them well. 

2. In the United States once you have been talking with somebody for a couple of months you would start to consider them sort of a friend. 

The Russian IT sales manager had not been in contact with this client for about a week and this was unusual. 

They were worried. 

Then the text message came that said this. 

"I'm sorry Marina that I have not been in contact with you for some time. I took my family and kids to the Lakeside and we enjoyed some time by the beach." 

The Russian IT sales manager did not know how to think about this and they asked this question. 

" So, do you want to buy our product?" 

In the DevOps realm, where automation is crucial, the management of resources and updating processes in the cloud is vitally important. Many modern projects, particularly in AWS cloud environments, leverage Auto Scaling Groups (ASG). This mechanism aims to achieve three key objectives: balancing loads, increasing service reliability, and optimizing operational costs for efficiency and effectiveness.

Imagine working at a company where you deploy applications on Amazon's resources. To streamline this process and manage configurations more effectively, you use pre-built AMI images. These are crafted with tools like HashiCorp Packer, ensuring your applications launch swiftly and reliably. For the actual infrastructure deployment, you turn to Terraform. It's widely recognized as the standard in many major companies for managing cloud resources and using the IaC (Infrastructure as Code) approach.

As an IT engineer, you sometimes need to update instance versions to a newer AMI image, either for the latest security patches or to introduce new functionalities. The challenge lies in updating an active ASG without causing downtime. It's crucial to ensure the new AMI performs as reliably as the existing one, balancing the need for updates with system stability and uptime.

ASG's instance refresh is a crucial feature that allows for updating instances within a group while minimizing downtime, thereby maintaining high availability. However, ensuring the success of such updates, especially in large, complex systems, can be a challenge. Terraform resources, such as aws_autoscaling_group, can initiate this process but don't provide progress tracking. This limitation becomes apparent when other infrastructure components, such as certificate renewals or DNS updates, depend on the state and version of the instances. Monitoring the update process is essential to maintain an accurate infrastructure state after Terraform's execution.

To overcome this challenge, Ansible can be utilized...

Title:

After sale IT support for American and Western Companies 

Let’s have a case study. 

A Russian IT company sells software to a western country like say America. And you are working as an application developer on the support side. 

One day, there is a problem with the program, and the program has stopped working. 

You must contact the company now to inform them that the program is off-line. 

THE NEXT STEP YOU TAKE IS VERY IMPORTANT. 

The way, the two cultures operate in a situation like this are very different and it will have everything to do with how easy your job goes for you.

…………

Russia : “we have a problem”

“What is wrong?”

“I don’t know”

“When can it be fixed?”

“I don’t know”

……………

USA: “i’m just giving you a real quick call to let you know that there is a problem with the program. 

I’ve already put my team on it and we will have it up and running shortly. 

I will let you know more by 3 o’clock today what is going on”

It’s not important how long you think it will take you, but I will always tell them a few hours from the time that you informed them of a problem.

I understand that you have no idea how deep the bug is and also whether it will affect any other systems.

But it is important to set a time window very close to when you inform them that you will bring them more information. 

This also works very well if you don’t know something that they ask you.

Question:

“What can we do to fix this problem?”

Answer: 

“I understand what you’re saying. I will look into it and get back to you in two hours.  By 1 PM today.”

in this case, it’s important that you: 

1. Take responsibility for yourself and your team.

   2. Communicate that you understand this responsibility.

   3. Gives strict timelines. (if it’s not possible, you can always say that there is a problem, but do it before the deadline.) 

    4. Use certain key language.

“ I understand you”

“ I understand what you were saying”

“ I wanted to inform you”

“ we are working on it right now”

UX writing is an essential part of UX design, which plays a huge role in providing qualitative user experience. The job of a UX writer is to compose texts for a digital product, which can be of two types: microcopy (labels, buttons, notifications and other small notes) and macrocopy (larger texts like written content on pages, instructions, information sheets). UX writing helps users easily navigate through the product, perform various tasks and get all the necessary information.

This is one of the most important articles I’ve written. 

In this article, I’m going to dive deep into one of the largest differences between Russia and America pertaining to sales and marketing. 

1. You must use your name. 

2. You must have a personal approach. 

3. You must show that you are involved. 

4. You must show that you care about the needs and desires of the client. 

Recently, I was faced with an interesting problem. I was asked to call clients without making it personal. 

So let’s go back to when I was in America, living and working as a sales person. The company I work for, was very large, and had multiple branches around the Washington DC area. They had offices in three states. 

They put me through a sales training course. 

The biggest “take away” from the course….. 

You’re not selling the product/ 

you’re selling yourself. 

It's important to use your charisma and your genuine caring for the customer to win them over. Once they understand that you're actually trying to help them, then they will seriously consider the item you are telling them about. 

I also want to say, very clearly, that it's not a prideful approach. It should be a professional approach. You're responsible to tell the customer/ the client all the benefits of the item and how this item will help their business.

Everything above pertains to sales in America. So if you are approaching America as a sales manager this is how you should craft your approach. 

Now I've spoken to my colleague,

Kristina Pashnina and we have agreed upon some stark differences to the Russian sales climate. Here she will begin to tell you how the Russians see sales. 

My last article stirred up some definite comments and even questions about different things in business. I’m going to keep giving you as much information as I can so that you can continue to do business as IT professionals outside of Russia with other countries. 

How do you design a website that will be viewed in the west and appreciated by the people there?

What are the most important elements

for, America and other western markets?

Information shared below is exactly how I work with my IT professionals who are going to be participating in pre-sales to America. I tell them exactly this, and it helps prepare them to successfully sell the the United States companies.

As developers and IT companies, we must sell our software.

What can give you an edge in this very competitive market place?

Please, if you would allow me to let me explain why this is important and how this can make your company more successful. There’s a certain type of thinking that is conducive to working as a software developer. This is a very practical mindset, but it goes beyond that. If you have the mindset of direct thinking.

Here are examples:

I see the target a target and I don’t see obstacles

Вижу цель, не вижу препятствий

This is an example of the practical mindset, how is approaches the problem of development. It makes people who have this mindset, the best developers in the world.

Example of mindset:

Problem……………… find a solution………… No problem.

Notice how this looks exactly like a line of code?

This is well-known around the world in places where you would like to sell your software, the United States, Germany, Belgium, and the Middle East.

Countries where people have this mindset have the best developers.

now let’s talk about your competition:

Americans: during the center process, “find a solution” Americans are overly concerned about responsibility. This slows them down in the decision making process.

i’m writing this series articles to spearhead the new marketing campaign for into the American market. I will be covering a wide range of topics that will allow us to position the company in the proper way so that is excepted as a provider of High-quality software in America.

The key to converting an American CEO or CFO is the trigger point for the American business culture. The trigger point for America is responsibility.   This means in business you must be responsible. You also look for business partners that are responsible.  

But let’s take this into the newest more powerful view that we need to have now.  

The scene from the point of you of the CFO sitting at the head of the financial controls of a large hospital conglomerate. Put yourself in the mind of the CFO. What are they concerned about?  

As an American CFO they will be very concerned about whether they are being responsible in their job and responsible to the hospital, staff, shareholders, patients and the management above them. 

And this is how we get our foot in the door in this American niche market. If we present ourselves as offering something that “May” give an answer to specific problems that they know that they have, they must give us a chance to present a Presale. The reason is because they are responsible, and if there is a solution as an American Director you must explore that solution.

It would be irresponsible to not explore a potential solution.

Then it’s a simple case to actually give value in the presale meeting and convince them that we can deliver some thing that will benefit their business and profits.

In our last article we covered the anatomy of a presale meeting gone wrong. In that article we posed some questions for everyone to think about. What exactly does an American company wanting to hire a Russian custom software development company, feel about this Russian company? What are they afraid of? What are their concerns?

In the end we came up with five concerns.

1. Is the company a fly by night company, is the company a one-day company?

2. Will they be professional in supporting or developing the software that they've sold to us?

3. Will they have proper data security?

And now the two new ones that are because of the mess the world is in now...

4. Will they be able to complete the project on time? This includes proper internet access an infrastructure to support IT.

5. Where is your team located? Are you still located in Russia?

Now we're going to look at the last 2, number four and five.
However let's look at number 5 first.

Many IT companies today if they want to work with the United States or even Europe they must not have their developers located inside of Russia. Matter of fact it goes so far that if a developer is located in Russia and they're using a VPN and somehow the VPN is breached the credentials are canceled for that developer to work on the project.

It's for this reason that Russian IT companies are opening offices around the world. Let's look at Armenia as an example.

Wait a minute I have to go back for a second...... We must discuss how countries look to America Canada and Western Europe. I basically give them a score based on questions that are brought up in the mind of the American company or European company.

Explaining main algorithm.

For a while I’ve been thinking of writing a scientific article. I wanted it to have certain utility.

Morse code is binary: it takes only two values – either dot (short) or hyphen (long). I figured out that short (s) can stand for two-eye blinking whilst long (l) can indicate left-eye blinking. Another question emerged: how to understand when does one-symbol recording stop?

Empty space between two symbols can be presented by right-eye blinking – r. If I input singly symbol of short (dot) and long (hyphen), I will blink my right eye once to indicate the space between two symbols.

To separate independent words, one has to blink her right eye twice and get rr.

Hence, I have collected an ordered set of symbols – r, l, s, - that can be converted into a full-fledged text. Once I accomplish the transformation, I get an answer.

Let's take a deeper look at the Q1 2023 DDoS attacks mitigation statistics and observations from Qrator Labs' perspective.

Now that 2022 has come to an end, we would like to share the DDoS attack mitigation and BGP incident statistics for the fourth quarter of the year, which overall saw unprecedented levels of DDoS attack activity across all business sectors.

In 2022, DDoS attacks increased by 73.09% compared to 2021. 

Let's take a closer look at the Q4 2022 data.