Design

With the rising popularity of AI, chatbots are rapidly becoming an essential part of any customer-oriented platform. More and more companies now integrate them into apps and websites, providing a space for their clients to interact with the business itself while taking load off human employees and reducing expenses on the customer support team. At first glance, chatbots might seem pretty uncomplicated in their design and functionality, but creating UI/UX design for chatbots requires a deep understanding of this technology and the way they can serve both business and its users. Here are some useful tips for creating a successful user experience in AI chatbot:

Training is one of the most essential factors for growth, evolution and effective collaboration for any UX design team. Design is an ever-changing industry, and there is always something new to learn even for the most experienced professionals. The reality is, not all companies take training seriously, whether the reason is a low budget, lack of time or just not realising its necessity. Meanwhile, investing in training not only boosts the quality of work, but also helps find ways to find easier solutions, work faster and optimize the whole process. Let’s discuss some tips that might help you provide effective and fruitful training for your design team without spending extra budget or wasting time on some questionable training methods. 

When creating an app or any other software product for children, one of the hardest parts of the process is conducting user research correctly. Although working with kids might seem fun and entertaining, it takes certain skills to get them engaged in testing your product and voicing their opinion so you could gather all the necessary information. It’s important to understand that mentally kids function differently than adults, so working with a young target audience requires a different approach. Treating children like adults in the UX research process can lead to serious mistakes: they might not get a proper understanding of your product and you might end up getting wrong results, only wasting your time and budget. In order to avoid that, we’ve collected a few tips below that might help you communicate with kids more effectively for a productive and fruitful research session.