We decided to take the «no-fixed-office» route from the very beginning of our company. For a boutique translation agency focused on the IT industry and working remotely with clients, this seemed like a natural fit. 15 years later, Alconost has over 700 employees spread across the globe, including translators, marketing professionals, PPC advertising experts, sales staff, editors, localization managers, and video production whizzes. And, still, we think an office isn’t the most effective way to operate. As one of the company’s co-founders, I can share just how we managed this.
Not having an office makes the most positive impact on business growth
Our clients are located throughout the world, and our managers often have to send emails outside of normal business hours. When you’re dealing with major time differences, problems could easily take days to resolve. But not for us. Our employees aren’t bound by the limits of the standard 8-hour workday, and we can count on them to respond to emails and queries promptly whenever possible. Getting a quick response is key — even if it’s just to hear “I’ll look into this and get back to you tomorrow.” It’s a win-win: the client feels better and we’re happy.
We like the officeless life not because it allows us to take our time. In fact, it’s the opposite, and we can clock our turnaround times in minutes, not hours. Half of the orders made via our online translation platform — Nitro — are delivered in less than 2 hours. And anyone who emails us with questions or inquiries about Nitro can count on a reply within an hour. This kind of response time simply isn’t possible with fixed office hours.
Written by Alconost