Pull to refresh
22.39

IT Terminology

A hub about IT-terminology: we explain the origin and meaning of certain terms and concepts related to information technology.

Show first
Rating limit
Level of difficulty

After sale IT support for American and Western Companies

Reading time 2 min
Views 448

Title:

After sale IT support for American and Western Companies 

Let’s have a case study. 

A Russian IT company sells software to a western country like say America. And you are working as an application developer on the support side. 

One day, there is a problem with the program, and the program has stopped working. 

You must contact the company now to inform them that the program is off-line. 

THE NEXT STEP YOU TAKE IS VERY IMPORTANT. 

The way, the two cultures operate in a situation like this are very different and it will have everything to do with how easy your job goes for you.

…………

Russia : “we have a problem”

“What is wrong?”

“I don’t know”

“When can it be fixed?”

“I don’t know”

……………

USA: “i’m just giving you a real quick call to let you know that there is a problem with the program. 

I’ve already put my team on it and we will have it up and running shortly. 

I will let you know more by 3 o’clock today what is going on”

It’s not important how long you think it will take you, but I will always tell them a few hours from the time that you informed them of a problem.

I understand that you have no idea how deep the bug is and also whether it will affect any other systems.

But it is important to set a time window very close to when you inform them that you will bring them more information. 

This also works very well if you don’t know something that they ask you.

Question:

“What can we do to fix this problem?”

Answer: 

“I understand what you’re saying. I will look into it and get back to you in two hours.  By 1 PM today.”

in this case, it’s important that you: 

1. Take responsibility for yourself and your team.

   2. Communicate that you understand this responsibility.

   3. Gives strict timelines. (if it’s not possible, you can always say that there is a problem, but do it before the deadline.) 

    4. Use certain key language.

“ I understand you”

“ I understand what you were saying”

“ I wanted to inform you”

“ we are working on it right now”

Read more
Total votes 2: ↑1 and ↓1 0
Comments 1

Glean Insights About 18 Best Java Frameworks To Use in 2020

Reading time 10 min
Views 4.2K

image


Who doesn’t know about Java today? You can hear its mention in every nook and corner of the world. A significant majority of IT companies provide Java-based applications, while businesses are still driven to secure java applications due to robustness and stringent security facilities. However, Java frameworks are a matter of chaos for a variety of business owners that want their application to be standout.


The fact is that there is no dearth of java frameworks that makes application development simple and efficient. However, a number of people have a query regarding the selection of java framework on the basis of features, ease-of-use, cost, and many more. Businesses hire programmers in India, though they stay confused on which platform they want their app to be created.

Read more →
Total votes 5: ↑3 and ↓2 +1
Comments 0

Most Popular Computer Problems We Are Facing Everyday

Reading time 2 min
Views 1.6K
In today’s contemporary world the private computer has become a staple of daily life.
Even those few persons who don't use computers in their daily work life can possibly have access to a computer on that they perform alternative necessary tasks.

With all of the access to info that computers permit and with all of the work they will facilitate a personal perform, this trend of a computer in every home and in each workplace of business isn't shocking.

But what may be shocking, and downright aggravating, is when the computer you are working on suddenly shuts off, goes blank, or explodes in the dreaded blue screen of death.

These and other common computer problems are among the most frequently occurring issues that one might experience with their computers.

The following may be a list of 5 common Computer issues and what may be done to mend them.
Read more →
Total votes 18: ↑12 and ↓6 +6
Comments 0

Authors' contribution